There have been several issues with Paypal payments made via Hyena Cart and I’d like to make everyone aware of them.
First, several accounts have been hacked via compromised passwords, and the Paypal address on the Store Settings >> Profile page was changed so that payments went to someone else’s account. Everyone, *please* log in to your account and confirm that your Paypal address is set correctly. Also, please increase the strength of your password. It should be a combination of letters, numbers and symbols, and longer than 7 characters. We’ll also be looking into installing more measures to help prevent this from happening in the future. If it does happen to you, please send the hacker’s Paypal email address to support@hyenacart.com.
Second, we have some reports of payments going to the wrong Paypal account even when the seller address is set correctly. This does not seem to be malicious as the receivers of the misdirected funds have all refunded the incorrect payments. We are unsure if this is a glitch on the Hyena Cart or Paypal side. If it does happen though, please contact the helpdesk with the Paypal address of the incorrect recipient of the funds. We will be in contact with Paypal to resolve this issue.
Thanks everyone! Your security is extremely important to us and we will work to resolve these issues as soon as possible!
Mine was hacked. I just sent you the information. Thanks for looking into this so quickly!
I will check my paypal to make it sure. I heard that paypal and ebay has same owner not really sure.
I really think this needs to be emailed to every single HC seller. Some of us do not log into our stores every day and this seems important.
I did receive an email. Checked and everything was fine at that time … but today I went to stock my last few items and I’d been logged out (I always leave myself logged in). Does that mean anything?
Are they logging us out, then hacking us when we log back in??
Mandie — for security, I deleted all saved sessions this evening. You should be fine for now.
Denelle — You can sign up to be notified of blog posts on this page: http://hyenacart.com/Blog/ We have left this as an opt-in option as not everyone prefers to receive notification via email.
I do not want to receive every single blog post. I do expect to be promptly notified of something like this though. I really think you dropped the ball here.
Thanks for your input, Denelle. We’ll look into implementing different levels of notification for blog posts.
Thank you! I changed my password & I’ll check my pp addy every time I log in.
🙂 Thanks again!