Dwell Wool Knits is licensed by Sweet Mama- Small Sugar to knit the Seamless Infant Kimono.
Policies
In stock and Custom Policy
Please be aware that Hyena Cart is a commitment based system. Clicking "buy now", entering a lottery or bidding in an auction means you will pay the final price. Payment is expected at the time of purchase and will be relisted if no payment is received within 2 hours. Please communicate with me if for some reason you are not able to check out through paypal immediately after hitting "buy now." Non-paying customers will be blocked from further purchases from Dwell Wool Knits.
A
deposit is required to secure your custom slot. The
remaining balance will be due before I begin knitting. Once invoiced
please pay your total within 24 hours. If you purchased a YYMN
slot, please be sure you send enough yarn as I cannot be responsible
for yarn
shortages.
If you have any doubt about how much yarn is needed please contact
me.
Communication is key to me, and I encourage you to contact me with any
questions, big and small. I will return emails within 24 hours (on business
days.) If you don’t hear from me, please assure emails are
not going to your
spam and feel free to write me again if I have not replied. I am human with two crazy boys who can get me side-tracked! ;)
I will send a photo of the completed project before shipping. I do
my best to avoid pooling but want to stress that due to the nature of
hand-dyed wool, it sometimes is unavoidable. I will not accept returns
on items that pooled.
Dwell
Wool Knits will not be responsible for items that do not fit when they
have been knit to the customers specifications. Please carefully take
measurements and ask if you have any questions.
At
my discretion I will take customs on a waiting list and pull from the
list as time permits me. I reserve the right to cancel my waiting list if need be. Please be prepared to finalize your custom
slot within 4 days from being contacted. If your order has not been finalized within that time frame
it will be dropped.
Returns:
Custom
orders are non-refundable unless there is a defect, which I will be
more than happy to repair. Items with pooling are not considered a
defect and are non-refundable. I will accept any item that has a defect for
either repair or full refund.
Seller will not be responsible for shipping. For instock items, unwashed and unworn items will be accepted, minus shipping, within 5 days of receipt.