FAQ's
What's your return policy?
I want you to love your purchase. If you don't, you have 30 days to return it, unused, for a refund. Money refunded via the method you paid for your purchase. Sorry no refunds on custom orders or shipping costs.
How soon do you ship my order?
Customer service is the life blood of Zoe Designs.
You
just bought a gorgeous bag, you want to go out and show it off to your
friends and family. I know you don't want to wait, don't worry, I will endeavor to ship your order, excluding custom work of course, in 2-4 business days.
Keep in mind that the majority of my bags are made after you place your
order. It might say more than one in stock, that means I have enough
fabric to make more than one. I never have more than one of any bag
made, at any time.
Please
allow extra time during the busy holiday season. I do everything myself
and it gets pretty crazy as Christmas gets closer!
Can you make the bags in another size?
Generally the zip bags can be made in any size, including the padded bags. Sometimes the size of the motif on the fabric determines if this can be done. Please ask. Customers request custom sized bags often!
I love your products but you don't have the fabric I want, can you help me?
I work with customers all the time to make their perfect bag! You can check the fabric selection to see many other options
Still don't see what you want? Please contact me and we'll work together!
Can I send you my fabric?
Many regular customers send their own fabrics now and then. I would recommend that you contact me first if you are a new customer. We can determine, together, if the fabric you have, or would like to purchase, will work for the style bag that has caught your eye!
How long will it take to get a custom order?
If you want something simple, one of the zipper bags for instance, I can make that in a flash.
One of the larger bags, naturally, will take longer. It depends on how many bags are on order at any given time. It's best to ask. That's part of the personal attention you get when working with Zoe Designs
How do I get added to your gallery?
Send me a photograph of you and/or your bag. I encourage my customers to take pictures of themselves and their bag, in interesting locations. Some local tourist spot, a fabulous location when on vacation, or your own back yard. We just wanna see you and your bag!
I want to get in the gallery but I look awful in pictures. What can I do?
I feel your pain! I always look terrible in pictures and have only one picture of me on the internet, in the "about" section.
How about taking a picture of your bag? You don't have to be in the picture with it. We'd all love to see you as well, but don't worry, we understand.
How accurate are the colors of your bags?
I spend a lot of time trying to photograph each item, however I am not a professional photographer. The bags usually look much more colorful in person.
Keep in mind too, that each computer monitor shows colors differently. I can do nothing to adjust that for you!
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