Category: All HC Users

Hi everyone,

Things seem to be back up and running now. Here is the update from Paypal’s site:

We have implemented a fix and IPNs for transactions processed after Jan 28, 10:47 AM PST (Jan 28, 6:47 PM GMT) are being sent now. We are expecting IPNs for new transactions to start being delivered in near real-time within the next hour. We are also estimating that missing IPNs for transactions processed between Jan 27, 11:04 PM PST (Jan 28, 7:04 AM GMT) and Jan 28, 10:47 AM PST (Jan 28, 6:47 PM GMT) will be delivered within the next 24 hours.

As the IPN’s (those are the pingbacks from Paypal to HC) come in, items may be re-taken out of stock. Just keep an eye on your inventory, etc. Hopefully this won’t happen again anytime soon!

Thanks for your patience!

Hi everyone,

Just an FYI that Paypal’s IPN system is down, which means payments made via HC aren’t being reflected in HC’s system. So far they haven’t given an ETA on when this will be fixed. Sorry! I’ll let you know as soon as I hear anything.

Also, if you’ve made a store payment, SC payment, etc., please give me a little time as I’m going to have to update these manually.

ETA – by the way, if you’re curious, you can check out the Paypal status updates here: https://www.x.com/content/update-3-issue-receiving-instant-payment-notifications-ipns-jan-27

Thanks!

Just wanted to let you know we have officially launched HC Mobile. When HC is accessed via a smartphone, users will see a version of the site that has been optimized for smaller screens. If you or any of your shoppers would prefer to view the site in its full version, please click the “Full site” link at the bottom of the page and then refresh.

Thanks everyone!

Hi everyone,

Just working through some of your great requests from the Features Request page (http://hyenacart.com/feature_request.php). So here are the latest added features:

• For Pending Buy Now’s, you now have the option to Restock the item or Move to Orders
  • If you Restock the item, the item will be deleted from your buyer’s cart, and the quantity will be added back the the listing. If the shopper had gone through checkout and created an order number, that order will be cancelled.
  • If you Move to Orders, the item will be deleted from the shopper’s cart, and an order will be created with the appropriate information. Note that shipping won’t be included as this is typically added when a shopper goes through checkout.
• Hidden categories: for single-user stores, you can now hide a category by setting its Category Order number higher than 10000. Note that if a shopper has that category page bookmarked, or any of the product listings bookmarked, she will still be able to view the category and purchase items. So although the category will be hidden, the items will still be available for purchase for people who have direct links.

Thanks everyone!

Hi everyone,

I recently noticed the Flash uploader wasn’t working correctly for multi-user (HCS) stores. That should be fixed now, so if you were having trouble with the uploader before, please give it another try.

Thanks!

Hi everyone,

I’m looking for input on moving the featured shops images back to the top of the main HC page (where they used to be). I’m also changing the name from “featured shops” to “sponsored shops.” Please weigh in if you have an opinion:

http://hyenacart.com/phpbb/viewtopic.php?t=158984

Thanks!

Taking care of some laundry list items in the past few weeks and just wanted to let you know about them:

For HCS stores (multi-user stores and congos):

• You can now set your auctions to keep bidders’ identities private (from the Store Settings >> Profile Page)
• You now have “Invoice” and “Ship Notification” links on your Order History page to make it easier to send these communications to your shoppers
• Bidders on your auctions can now lower their proxy bids (not not below the current high bid).

HCM stores already have all of the above three features.

Thanks for choosing HC! Also, don’t forget to use the feature request page to make and vote for feature requests (http://hyenacart.com/feature_request.php). It will help me prioritize things! A few requests that have come up lately are a Hold option for HCS and adding a BIN to auctions.

Thanks!

Hi everyone,

I know “cart jumping” (where items jump from one customer’s cart to another) has been an issue ongoing. I *think* it’s fixed now. Please, from here on in, if you receive a report of cart jumping, let me know and put me in touch with the shoppers that experienced the issue. Thanks so much!

If you recall, a while back, we changed things so Spots’ Corner advertising could only be purchased with ‘real’ money vs. HC$. Well, we’ve temporarily changed that so that you can use HC$ for Spots’ Corner advertising again. How long will we leave it this way? Not sure, but take advantage of it while you can 🙂 If you’re not sure how to earn HC$, there are two main ways:

1. Chat on the forums. You’ll make HC$ just by chatting :)  http://hyenacart.com/phpbb/ You’ll need to be logged into your shopping account to post on the forums
2. List items in your store for HC$. Just list in your title that you’ll accept HC$ for the item and also mention it in the listing text. After someone makes the purchase, you can let them know where to donate the HC$ (i,e,, send them a link to your forum profile page — to find that link go to Welcome >> Manage account and click on your forum name in the upper right of the page)

Thanks everyone!

Hi all,

Just a quick note to let you know I’ve added vendor page links to your stores. In other words, if you have been recently logged in to your vendor pages (within 15 minutes), when you visit your store, you’ll see a link (either “Edit your store” or “Edit your listing”) up in the top menu bar (to the right of the Welcome message) that will take you directly to your vendor pages.

Hope that makes things just a little easier for you 🙂