Server IP was changed on Friday, Aug 24 and caused some issues

If you recall, we had to change the IP of the server (see this post). This happened early Friday morning. Normally, this process takes just a few hours, but things were running very slowly across the internet yesterday, and it took a good part of the day before many users were able to access the site (others were able to access it all day with no issue, go figure). There were also other issues that happened yesterday including Paypal notifications not working correctly (before the IP was updated for the Paypal servers) and HC emails not going out.

These issues should be fixed now. If you are still experiencing problems, please let us know at support@hyenacart.com and we’ll work to get them fixed. Additionally, all active stores received 24 hours of paid time as compensation for the slow DNS propagation (although that is out of our control).

Thanks for sticking with us. We fully expect to see smooth sailing from here on in 🙂

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