Hi all,
Those of you who have been around a while know that the comments / contact seller form was originally set up as a way for shoppers to anonymously leave constructive feedback for sellers (e.g., your photos are unclear, you have a lot of typos in your descriptions, etc.) As it turns out, hardly anyone uses the form this way. It’s just become an easy way for shoppers to contact sellers, and the shoppers don’t seem to realize that their contact info is not visible to sellers. In addition, it seems that a few shoppers were taking advantage of the anonymity to leave nonconstructive and even hurtful comments for sellers.
So I’ve just changed the form. It now simply sends an email to the seller, with the shopper’s email clearly listed as well as the reply-to field automatically filled in with the shopper’s addy. The shopper is also cc’ed on the message. The correspondence can now take place entirely via email, and the comments are no longer recorded in the database, nor are they accessible via your “View comments” vendor page. In fact, I will probably remove that page in the next little while. So if you receive a comment, you can simply hit ‘reply’ in your email program and it will reply directly to the shopper.
Also note that I’ve added a “Contact seller” form to the Spots’ Corner listing pages as well.
That’s all for now folks. Thanks!