This was mostly posted on the Yahoo group, but I’ve updated some information:
Welcome to your new server! It’s bigger, better and faster
than our old one. I’m hoping we all see an even great performance
increase than we saw last time we upgraded (less than a year ago!)
First of all, I want to apologize again for the downtime. I don’t
think the previous host will ever figure out exactly what’s wrong with
it. I’m able to access it now, but it still throws out a lot of errors.
Second, I have a laundry list of items I wanted to go over:
1) The site is currently at about 80% capability. I’m still working
through getting everything configured and working on the new server.
- the calendar isn’t working yet, but I’m hoping to get it worked
out soon *update: this should be working now* - likewise, paid date updating may not work correctly yet because
of the same issue *update: this should be working now* - image uploading doesn’t seem to be working yet *update: the older i
mage uploader is working. The java one isn’t yet, but will be soon, hopefully* - there’s probably quite a bit more that I don’t know about yet.
You might want to hold off on submitting help tickets for a few more days.2) There was some data lost in the move. The databases were backing up
every evening. However, as the server crashed, it became unable to
create the backup files. I took the most recently created backup files
I could find to restore the site on the new server. Please understand
— it is impossible to make database backups every minute of the day,
so when something like this happens, some data will inevitably be
lost. I am now able to access the very latest database info so if you
lost a lot of listings or info, please submit a support ticket to
karen at hyenacart.com for a database restore. Remember though, that
this will set you back to last Friday, and anything that’s happened in
the database since yesterday will be lost instead.I realize this isn’t ideal, and that items are being re-sold, order
info has been lost, etc. This is pretty painful for all of us. If you
feel that you need some compensation for time and effort lost, please
open a ticket at karen at hyenacart.com and we’ll see what we can do
to work it out.In the meantime, check your store for items that sold Friday and may
be showing available again and take them out of stock. Please email
customers who’ve purchased sold items and let them know the situation.
They can contact me if they have questions.It’s not practical for me to go back and restore all the latest
databases at this point. It takes several hours to do this, and in the
meantime, changes are being made on the currently available database
that would be lost at the restore. Our best bet is to keep moving on
at this point (although, like I said, I can restore parts of the
database on an ad hoc basis as requested). Unfortunately, in a site as
dynamic as this, there just isn’t a way to make a perfectly clean
transition.3) THANK YOU for your supportive words and emails. This is an amazing
community and all of your encouragement has really helped me get
through this. So thank you for your understand and patience. I really,
really appreciate it!4) Don’t panic if you still can’t access the site. It takes up to 72 hours for
the new server information to be communicated across the whole internet.
Everything should be accessible in another day at most.Thanks,
Karen