If you ever have a problem with an order, please contact me to discuss the situation. I will make every effort to assist you appropriately. bcfleecy@yahoo.com RETURN POLICY All of these items are handmade by me! I strive to consistently produce high quality products. If you receive an item that appears to be flawed, defective, or otherwise unusable, please contact me as soon as possible and I will be happy to work to resolve the issue. If an item requires repair or replacement due to defects, I will cover return shipping within 30 days of purchase. Items in NEW, UNUSED, UNWASHED condition may be returned within 10 days of receipt for a full refund, minus shipping (buyer is responsible for return shipping). Please notify me via e-mail before sending an item back. Refunds will be processed after the item arrives back in its original condition. SHIPPING I will only ship to the address listed in your PayPal account. Please keep that information updated and current. I strive to ship all orders within 24 hours of payment (excepting weekends/holidays). I will refund shipping overages in excess of $1. If you are local (Kalamazoo, Michigan) and would like to pick up your order, just let me know and I will refund your shipping charge and we can discuss a pick-up time. INTERNATIONAL SHOPPERS are welcome. Keep in touch! And don't forget WAHMs LOVE feedback! Thanks!!! Feel free to e-mail me anytime: bcfleecy@yahoo.com