Payment and Shipping: We accept only Paypal at this time. Payment is expected within 12 hours or item will be re-listed. All items ship via Canada Post. We strive to ship within 3 days of payment and will refund excess shipping charges for combined items. Insurance is included.
If you purchase items from 2 different dyers please let us know if you would like to combine shipping.
Refund Policy: We do not accept refunds on yarn unless there is a product defect due to dyers's error.
No two skeins will be exactly identical even if they were dyed together. Kettle dyeing produces lots of variation and hand painting creates a more uniform pattern.
Due to the nature of handmade items small imperfections may occur that do not affect function. Larger imperfections will be listed as "seconds" quality and be given a discounted price.
Please be aware that the essential oils in wool wash can cause bleeding.
Feedback: Feedback is appreciated, we always love to hear that you like your item. If you are unhappy with your item please contact the dyer before leaving negative feedback, we all would like the opportunity to improve your experience.
Each of us reserves the right to refuse to work with or sell to someone with negative feedback to
protect our business.
Customs: All of us are open for custom dyeing, please contact the dyer for yarn base availability and time frames.
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