Snugs Boutique has received 11 feedback comments and 1 negative(s).

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Viewing Feedback Rows 1 to 12.

When purchased:
Jul 2, 2012
Item:Large 20-35lbs Hand Dyed Wool Diaper Cover- You Choose
Customer service:Very long turn-around time. The WAHM stated 7-10 business days, but from order placed to shipping was 15 business days(21 days total). WAHM was found in an exchange of multiple emails to get the defective product dealt with to be less than honest several times.
Product review: Product was defective upon receipt(numerous snaps were broken and would not stay closed at all thus needing replacement). WAHM immediately offered to replace the snaps if I would send it back to her, but given I am in the USA, she is in Canada, mail transit between the two easily takes 2-3 weeks many times, AND she had taken so long to get the cover out in the first place I was not willing to do so. The WAHM tried to convince me that Canada Post guarantees only 6 days between the two for First Class, but I assured her I was a seasoned buyer AND seller shipping between the two countries for the last 6 years and knew that was not true.
In the end she did give me the partial refund for the second quality item she sent me and I was able to have a local WAHM replace the defective snaps without being out any more money. Otherwise this feedback would be another negative in her list.
It's a shame I don't feel I can trust the quality and word of the WAHM because the cover is our favorite as far as fit and function now that it has been repaired.
2012-12-15 03:17:54
When purchased:
Jun 7, 2012
Item:ON SALE - Hand Dyed Wool Merino Superwash Robins Nest Colorway
Customer service:100% satisfied with this seller's email communication! Postal service lost $100 yarn and Snugs replaced it!
Product review: Wonderful squishy yarn, in great colorways!!
2012-07-31 02:37:23
Negative comment
When purchased:
Jun 28, 2012
Item:Hand Dyed Wool Merino Superwash Bottom-O-the-Sea ColorwayFrom MamaNaturesDesigns
Customer service:This was an extremely disappointing transaction. I purchased this item on June 28th. On July 19th the yarn still hadn't been received so I contacted the seller to find out when it shipped. The seller told me the parcel must have been lost or stolen and that new yarn would be ready to ship on July 21st.

The yarn from Snugs Boutique arrived July 30th. The shipping label indicates it was mailed (or at least the label was created) on 7/17/12 (BEFORE I CONTACTED the seller inquiring about the package).

I wish this had gone differently!

Product review: The yarn inside did not have a label around it, nor anything else to identify the name of the colorway and all the info for the yarn.  It is blue, bright green, and brown and weighs 3.8 oz.  Nothing else accompanied the yarn, not even a business card.  *shrug*
2012-07-30 02:10:56
Seller response: I had originally made a mistake when you first contacted me. Remeber I had thought you had made a diaper order? When I saw it was the yarn order I said the order would be shipped on Saturday, the label was printed on the 17th, four days before shipping date. I'm sorry it took so long to make the order and you are unhappy that there was no lable, I feel I don't need to put a lable on my products when it the description is stated in the listing online, it is too costly to add lables and busienss cards. If you are unhappy with you yarn, please return it for full refund.
2012-07-30 04:30:27
When purchased:
Sep 25, 2011
Item:NEW - Snugs Fiesta Upcylced AI2 One-Size Velour Cloth Baby Diaper - Lazy Dots
Customer service:great communication
Product review: great diaper, it's one of the first one's a grab for
2012-04-19 03:14:50
When purchased:
Nov 29, 2011
Item:Medium (9-18mo) Little leggings - Froggy
Customer service:excellent
Product review: adorable leggings, a great product for a great price. Love the little bum designs :)
2012-01-27 12:43:34
When purchased:
Nov 13, 2011
Item:Medium 20-25lbs Hand Dyed Wool Diaper Cover- You Choose
Customer service:
Product review: Super soft and thick diaper cover. I think it will be great for nighttime use, plan on trying it tonight. The little leggings are adorable, can't wait to put them on my little girl.
2011-12-13 04:07:19
When purchased:
Nov 14, 2011
Item:DAY TIME - Snugs Pull Up Cloth Potty Training Diaper - You Choose
Customer service:great
Product review: fabulous and so cute
2011-12-06 05:16:59
When purchased:
Nov 1, 2011
Item:ON SALE - Hand Dyed Wool Merino Superwash Robins Nest Colorway
Customer service:Quick responses to questions, great communication!
Product review: Excellent yarn. Soft, beautiful colors. Packed well for shipping.
2011-11-27 12:12:29
When purchased:
Oct 12, 2011
Item:2 skiens Hand Dyed Wool Merino Superwash FREE TRIM - Precious Moments
Customer service:Very good! Timely shipping especially from Canada
Product review: Such cute colours will be wonderful for something to be knit up in the spring
2011-11-26 03:53:59
When purchased:
Sep 4, 2011
Item:ON SALE - Hand Dyed Wool Merino Superwash Carnival Bloom Colorway
Customer service:Wonderful service. Fast shipping. Already have it all knitted up... and remembered I needed to leave feedback :)
Product review: Beautiful colorway, super soft and just as pretty when knit as it is in the photos all nicely bound. I'll definitely be keeping my eye out for more bright colors :)
2011-09-26 08:34:52
When purchased:
Feb 26, 2009
Item:Organic Hemp nursing pads 1 pair
Customer service:Great communication, fast shipping
Product review: These nursing pads ae SO soft, and very thick! Wonderful item to have in a nursing supply stash!
2009-03-11 02:06:54


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