Policies & Compliance

Instock orders normally ship within 48 hours after payment clears.  E-checks can add a few days to the process, since they take longer to clear.  For fastest service, pay via PayPal (by instant transfer or credit card funded instead of e-check).

I ship via the USPS.  First Class and/or Priority Mail.

I do recommend the purchase of postal insurance on all orders. If you choose not to purchase postal insurance, I will not be responsible for lost, stolen, or damaged packages. NO REFUNDS OR REPLACEMENTS will be issued for uninsured orders.

If you have any special requests pertaining to shipment of your order, please include it on the checkout form in the space provided.

REFUNDS/EXCHANGE POLICY

BBB's products are guaranteed!  Your satisfaction is very important to me. In case any of your items has a problem, repairs are free for up to 60 days from the purchase date, to the original owner (only).  All sales are FINAL on items sold. Please use normal laundry care (new items with dark or saturated colors being washed seperately for the first few washes, or use color catcher sheets).  If you choose not to purchase postal insurance, I will not be responsible for lost, stolen, or damaged packages. NO REFUNDS OR REPLACEMENTS will be issued for uninsured orders.

Please note:  All international sales (except Canada) are final.  No exchanges, refunds, or credit may be given.

PRIVACY POLICY

Your personal information is only used for ordering and shipping purposes.  It will never be shared with any other organization for any reason.  If there is any question about your order, I will contact you through email.  If you are unreachable through email, then I would contact you via telephone if necessary.

These policies are subject to change at any time without prior notice.

Under the regulations of the CPSC (Consumer Product Safety Commission) & CPSIA (Consumer Product Safety Improvement Act), nearly all children's products must be tested for various elements to ensure the safety of our children.  The elements of importance include: lead, flammability, phthalates, and BPA

The most important of these for children's apparel (including cloth diapers) is lead and flammability.  Most textiles in the USA are already tested for lead.  Textiles are generally not tested for flammability as the requirements are not based on the textile, but the finished product.  Each piece of fabric, depending on its final use, is required to have these certifications.

So what does this mean for purchasing clothing and diapers for children?

Small business artisans are taking care to respect your family and keep each member as safe as they possibly can.  This includes registering their businesses in the federal databases and purchasing materials that are compliant under the CPSC/CPSIA regulations.

How do I know who is compliant and who is not?

Just ask!  The small business artisans are banding together to show you that they truly care.  As such, you should be able to locate a statement on their web-stores.  Such statements as "Products are made with CPSIA compliant materials" will let you know that their textiles have been tested by themselves, or they are registered as a small batch manufacturer and have received a statement from their suppliers that the textiles have been tested.

As well, you can easily spot an artisan that is likely to be compliant by their use of labeling.  Under the CPSIA and the FTC (Federal Trade Commission), various products are required to have certain information permanently attached to the finished product before it is sent out to you, the consumer.

Each label should enable you to find the following information: