Policies

Payment:
Payment must be made within 24 hours of purchase, or I will relist the item. I am only accepting PayPal at this time, and will only ship to the address connected to the PayPal account used to make the payment.

Stalking:
Stalking is allowed, however payment must be made within 24 hours of purchase. I will only ship to the address connected to the PayPal account used to make the payment, no exceptions.

Shipping within the US:
I will give the option of either first class or priority shipping. Delivery confirmation is included with each order. I usually ship next business day, and will notify the buyer if this is not possible.

International shipping:
I only ship via First Class International. Please contact me if you would like your package shipped via Priority.

Insurance: Insurance is strongly recommended as I cannot be responsible for lost or stolen mail.

Returns & Exchanges:
Returns are accepted for unwashed/unused faulty items (as long as the faults were not mentioned in the listing). Exchanges are accepted if I sent you the wrong size, type or color of items (I am human, humans make mistakes!). Customer MUST contact me within five business days if a return or exchange is requested. Returns and exchanges are NOT accepted if the item was used or washed, or if the item was ruined due to incorrect use or washings.

Guarantee:
Green Ella Bean items are guaranteed against unraveled threads and/or fraying for up to 30 days from time of purchase. Please contact me immediately if one or both of these occur, and steps will be taken to repair the item as quickly as possible.

Contacting me:
If you need to contact me for any reason, please email me at admin@greenellabean.com.


THANK YOU!