-I accept Paypal only. Payment must be made within 24 hours of purchase or your item may be relisted. If you have stalked an item for someone else, please send me an email address so I may email an invoice for the purchase. -I will ship either first class or priority with delivery confirmation and usually ship within 24 hours of purchase. I will contact you if your package cannot be shipped within the 24 hour time frame. Insurance is strongly recommended. I will not be responsible for any item lost in transit. If you would like your yarn shipped directly to your knitter, please change the Ship To address when making your payment. -Returns are generally not accepted unless there are extenuating circumstances. (Felting, damage to the yarn, gross misrepresentation of the item, inaccuracies in my listing, etc.) Shipping charges are not refundable. -We are a non smoking, non pet home. -I can not guarantee against any type of pooling. As with all hand painted yarns, some bleeding may occur, especially with warmer colors and with scented wool wash. Variations between batches will occur and colorways will look slightly different on other types of fiber bases. By purchasing an item, you have agreed to the policies listed above. Should you need to contact me, please do so by emailing me at RachaelReese@verizon.net