My policies

RETURNS and EXCHANGES:

Your satisfaction is my priority.

Within 7 days of purchase you may return unwashed & unused items to us for any reason, basically it needs to come back to me the same condition you received it (must be post marked within 7 days of receipt-I will go by the DC date). Once I receive your item (s) back then I can either exchange for a similar item (if available), issue you store credit,  or give you a refund. Custom orders are not returnable.  

WARRANTY:

All items made by Cottonspuds and purchased from Hyenacart.com are under limited warranty for 30 days from the date of purchase. This warranty covers flaws such as detached snaps and or aplix, faulty elastic, and other construction related flaws. The warranty does not cover problems that may arise due to misuse or excessive wear and tear. This warranty does not include "seconds" or clearance items those are purchased "as is".

My warranty does not cover wrong size ordered items. I can exchange un worn/ new condition items only. If you need something altered, there will be a fee, please email me and I will be happy to help you. If there is an issue with workmanship I want to correct it - please let me know about it so that I can prevent the same mistake with future orders!

Cottonspuds will cover all shipping costs to return flawed items from and to the customer within the first 30 days as long as care instructions accompanying the item have been followed, and the flaws have not been caused by misuse or excessive wear and tear. After the first 30 days, I will be happy to evaluate any problems that come up and consider repairs. Depending on the type of repair, there may be a small labor fee as well as the customer must cover all shipping costs.

Please note that Cottonspuds Boutique is not responsible for return shipping or outgoing shipping on returned or exchanged items.

If you would like to return an item please contact me at cottonspuds@yahoo.com to get a return authorization.