Shipping

Items will be shipped within 2 days of payment, except for custom orders. Custom engraving can take up to an additional 7 days. Orders over $200 receive free shipping within North America. Up to $20 shipping credit for International orders over $200. Please note that items ship from Canada, and for packages shipped to addresses in the USA, normal shipping times range from 3 days to 1 month.

Payment

All items are listed in USD and payments are made through PayPal. You can pay securely using your bank account or a credit card. You do not need to have a PayPal account.

Returns

We guarantee your satisfaction! If you are at all dissatisfied with your purchase you may return it within 30 days for a full refund, less shipping charges. This does not apply to custom orders. Custom orders can only be returned if the item is defective. Please contact Thornbush Pens before returning anything, or your package may not be accepted. Items cannot be accepted for a refund if they are damaged due to misuse or were damaged during shipping. If your item is damaged in shipping please contact us immediately; all items are covered by insurance.

Customs/Bulk Orders

Looking for something that you don't see listed? Want something that's sold out? We may be able to design it for you; please contact us. Want to order a large number of pens? Thornbush Pens does bulk orders upon request. Our pens make perfect employee appreciation gifts!