I'm sorry that I cannot accept returns on soaps or any other bath and body product. Other items may be returned or exchanged for defects and at the owners discretion. Please check sizing before purchasing. If you need measurements please email me. Please purchase insurance for your item. I use paypal or usps click n ship to ship your packages in secure packaging and hand deliver to the post office. I cannot be responsible for what happens after it leaves my hands. I know that you cannot either, so please purchase insurance.