Please be aware that Hyena Cart is a commitment based system. Clicking "buy now", entering a lottery or bidding in an auction means you will pay the final price. Payment is expected at the time of purchase and will be relisted if no payment is received within 2 hours. Please communicate with me if for some reason you are not able to check out through paypal immediately after hitting "buy now." Non-paying customers will be blocked from further purchases from Dwell Wool Knits and reported. A deposit is required to secure your custom slot. The remaining balance will be due before I begin knitting. Once invoiced please pay your total within 24 hours. If you purchased a YYMN slot, please be sure you send enough yarn as I cannot be responsible for yarn shortages. If you have any doubt about how much yarn is needed please contact me. Communication is key to me, and I encourage you to contact me with any questions, big and small. I will return emails within 24 hours (on business days.) If you don’t hear from me, please assure emails are not going to your spam and feel free to write me again if I have not replied. I am human with two crazy boys who can get me side-tracked! ;) I will send a photo of the completed project before shipping. I do my best to avoid pooling but want to stress that due to the nature of hand-dyed wool, it sometimes is unavoidable. I will not accept returns on items that pooled. Dwell Wool Knits will not be responsible for items that do not fit when they have been knit to the customers specifications. Please carefully take measurements and ask if you have any questions. At my discretion I will take customs on a waiting list and pull from the list as time permits me. I reserve the right to cancel my waiting list if need be. Please be prepared to finalize your custom slot within 4 days from being contacted. If your order has not been finalized within that time frame it will be dropped. Returns: Custom orders are non-refundable unless there is a defect, which I will be more than happy to repair. Items with pooling are not considered a defect and are non-refundable. I will accept any item that has a defect for either repair or full refund. Seller will not be responsible for shipping. For instock items, unwashed and unworn items will be accepted, minus shipping, within 5 days of receipt.

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