I ship within 3-5 business days from Belgrade, Serbia, via PTT Srbija registered air-mail that includes the tracking number. It usually takes 7-10 days to Europe, 10-20 days to USA and Canada, and up to 30 days to Oceania, but may take a little longer. REFUNDS AND EXCHANGES I accept refunds if you are not satisfied with the item you purchased or in case your purchase is lost or damaged in shipping only if I am contacted immediately upon receipt of item and if item is in original condition as when it was sent,you may return it as registered mail with a tracking number. I will refund the full sale price of your item, but I will not refund returning shipping costs. Please contact me prior to sending it back.