If you don't see the answers to your questions here, try posting them at the HC questions forum.
What is a congo?
A congo is a conglomerate of sellers, all stocking together in one store, usually at regular intervals (weekly, bi-monthly, etc.) The advantage of a congo is that customers can see a wide variety of items all in one place. Also, congos usually bring in more traffic than individual store stockings, so your listings will receive more traffic.
How can I join a congo or start my own?
Each congo has it's own guidelines on accepting new vendors. If you see one you'd like to join, it never hurts to ask if they are interested in your products. As far as starting your own, all you really need to do is ask around and see what interest there is in your idea.
Can I switch my HC Standard cart to a congo?
Yes you can. You just need to contact me and I'll get your cart switched over :)
What's the difference between an HC Standard store and a congo?
First of all, on the main store page of a congo, each seller's items appear beneath an individual store heading. In an HC Standard store, all items appear in one table, even if they are in different categories. A congo also includes "About me", "Policy" pages for each individual vendor as well as a vendor storefront and gallery.
How much do congos cost?
Congos cost $25/month regardless of the number of vendors or listings. If you add image uploading and hosting, the cost is $37.50/month.
Is there a limit to the number of vendors in a congo?
Not at the moment.
Does Paypal go to one account or can it go directly to each congo member?
Each listing can have a different Paypal account associated with it, so Paypal can go directly to the seller.
How do congo accounts work?
Every member of a congo uses the same login ID but a different password. When each vendor logs into her account, she is able to manage her listings and account without being able to view or edit other congo members' information.
I am a congo admin. How do I add vendors and customize the look of our congo?
Log in to the vendor pages using your admin password. To add, delete, edit or reorder vendors, use the "Edit vendors" link. When first adding a vendor, you enter a password for them. The first time they log in, they will need to use their "Edit profile" link to enter a password. Also, if they enter their email and Paypal information, those fields will be automatically filled in for them when they create a new listing.
Congo graphics are set on both the "Edit vendors" page (store headings and store html) as well as the "Edit Profile" page (store header and footer code).
I'm a congo member and I can't log in. Who do I contact?
Contact your congo admin. She will be able to reset your password for you.
Where do I fill in the information for the "About Me", and "Policy" pages?
These pages are filled in by each individual vendor by logging in to her individual account and clicking "Edit Profile."
Can each congo store have it's own discount codes? What about the blacklist?
Discount codes, blacklists, and the image upload option are all congo-wide choices that apply to every member of the congo.
How can congo members be notified of Hyena Cart upgrades?
All members of the congos are invited to join the HC Blog where I post updates and new features for Hyena Cart.