Frequently Asked Questions
When do you stock?
We stock as we have new items available.
Do you make customs?
Sorry, we are currently closed for customs.
Why is your shipping so high?
We charge actual shipping prices and refund any overpayments. Please see the shipping policies for more details.
How long does it take to ship from Canada?
Shipping usually takes 2 weeks, but in rare cases has taken a full month.
Do you need a cover with these diapers?
Yes, we recommend wearing a cover (wool preferred) for the fitted diapers. The fitted diapers are not waterproof although many report going coverless for quite awhile before the diaper feels damp (due to the unique soaker design). AI2 diapers do NOT require a cover.
Do you offer wholesale?
At this point, we are unable to offer wholesale. We would like to in the future, but our profit margin is quite low, so we can't right now.
Do you accept Canadian funds?
Yes! If you live in Canada, we will accept your payment in Canadian funds. Indiecart (our host) operates in US funds thought, so we will invoice you in CAD funds when you check out.
Are your fabrics Oeko-Tex Standard 100 certified?
Yes, most are. All of our bamboo fleece and organic bamboo velour (colored too!) is Oeko-Tex Standard 100 certified. Our snaps are as well.
How do I wash & care for my diapers?
Our wash information is here.